Help Desk & Support

 

The Contact Center provides a first-level technical service:

  • Registration of the customer’s call
  • Identification and recreation of problem
  • Solution proposal if the problem is already known
  • Submission of the problem to the Labs if the Help Desk is unable to solve the problem independently
  • Iteration Process
  • Problem tracking at the labs

Contact Details for Primeur Contact Center

Phone (Italy and international):+39 0292987901

Phone (only U.S.A.): +1 800 6865695

Email: helpdesk [at] primeur.com

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