Main Duties and Responsibilities:

• Support ticket lifecycle management
• Problem analysis and troubleshooting
• Root cause analysis
• Workarounds and technical recommendations
• Guidance on product functionality and usage
• Configuration guidance
• Clarifications on procedures and features
• Support organized according to a three-level model

Contact Details:

Phone (Italy and international): +39 0292987901

Phone (only U.S.A.): +1 800 6865695

Email: helpdesk [at] primeur.com

Web: https://support.primeur.com