Help Desk Services

The Help Desk provides a first-level technical support service:

• Registration of the customer's call
• Identification and recreation of problem
• Solution proposal if the problem is already known
• Submission of the problem to the labs if the Help Desk is unable to solve the problem independently
• Iteration Process
• Problem tracking at the labs

Contact Details for PRIMEUR Help Desk

Phone (international):  +39 010 8684912
Phone (for U.S.A. only):  1 800 229 4250

Email (international):  helpdesk_eng@primeur.com
Email (for Italy only):  helpdesk_ita@primeur.com

You can also contact PRIMEUR Technical Support LIVE! You will be connected to one of our experienced customer service representatives who will answer your questions via an interactive keyboard chat. Depending on the multimedia capabilities of your computer, you may also be able to speak to your representative online.

Contact Details for Support Services (only for Italy)

Phone:  +39 010 8684912

Email:  services_ita@primeur.com

You can also contact PRIMEUR services LIVE! You will be connected to one of our experienced customer service representatives who will answer your questions via an interactive keyboard chat. Depending on the multimedia capabilities of your computer, you may also be able to speak to your representative online.

SPAZIO Temporary License Key request

You can request a Temporary (5 days) License Key for SPAZIO MFT/S for Distributed Platforms (Unix and Windows). Fill in this form and the license key will be automatically sent you via the e-mail address that you provided.

How to report a problem

When reporting a problem to the support team, there is certain information that is required in order to do proper problem determination. The Problem Reporting section lists the files and information required when sending SPAZIO problems on distributed platforms to the support team.

Problem Reporting »