Problem Reporting

Please include in an e-mail all of the following information in order for our support team to quickly assess the problem. Email your request to: helpdesk@primeur.com.

Common information to all products

• Originator
• Phone
• Fax
• E-mail
• Product
  Name of the product causing the problem
• Software Release
  See the product/platform specific sections
• Operating System
  Windows (2000, XP, Vista), z/OS, Unix, Linux, OS/400, Tandem, etc.
• Problem title
  The title summarizes the key elements of the problem (see the product/platform specific sections for some examples)
• Problem Description
  Provide a short description by specifying:
• the operation that produces the error (configuration, start up, transmission, acquisition, compression, encryption, etc.)
• error codes and description
• when the problem has occurred (day and time), also specify if was the first time, repetition of occurrence, under which conditions
• interaction of the product (e.g., SPAZIO 2 D.P.-SPAZIO 2 z/OS, Data Secure Tandem-Data Secure z/OS)
• description of the operations that have led to the problem
• any changes to the system from last successful run (hardware and software)
• any indications useful for reproducing the error in the lab

Information specific to Product/Platform

Select the product you have a problem with for providing more specific information:

• SPAZIO Ver. 2 for z/OS platform
• SPAZIO Ver. 2 for Distributed Platform
• Data Secure