Automatic Management of File Exchange within Direct Debit processing at ACEA
Direct Debits for water, electricity and gas bills managed by the companies of the Acea group is a complex process that involves the handling of payments, reversals and the alignment of customer details. Acea has for some time offered its associates a ollection and forwarding service for orders to and from banks, mediated by SIA SSB. This process is not limited to the management of data transmission between the affiliates and Acea, and etween Acea and SIA SSB, but also involves checks and processing times for individual batches that have to be reconciled.
Primeur proposed and implemented a solution based on a technological infrastructure fully integrated with Spazio MFT/S - the Primeur managed and secure transport suite already present in Acea - on which file monitoring and control services were developed.
Thanks to the solution implemented by Primeur, Acea can now rely on a precise view of processes and provide users with a monitoring and inspection tool on the processing phases of Direct Debits. The Company has therefore moved from a solution based on application and infrastructural islands interconnected through scripting and manual intervention, to full automation of processing phases and bank domiciliation, from both infrastructure and operational, as well as business points of view.
Processing times for batches have been drastically reduced from days to a few hours, and the following technical benefits were achieved:
- Creation of an alerting system
- Automatic reconciliation of batches
- Creation of a monitoring Dashboard with access control and user views
- Extraction of processed data for analysis, reporting and cost accounting
- Activation of automatic mechanisms for the two-way exchange of data between the producing systems and the bank circuit.
The implementation of the Primeur solution has helped Acea to achieve the following business benefits:
- Reduction in processing times
- Optimization of the file transfer infrastructure and increased business agility.
With results like these, Acea is now looking at extending flow Governance to all important, from a business perspective, transfers in order to replicate for other business processes the benefits
achieved for Direct Debits.