CosmoCall extensions
 System Integration
Managed & Secure File Transfer
IBM WebSphere extensions
IBM Rational extensions
CosmoCall extensions
Open Trouble Ticketing solution
Contact Center and Trouble Ticketing for large Enterprise & Services company
Services & Consultancy
Product announcements
 Data Security
SPAZIO products
IBM WebSphere extensions
Services & Consultancy
Product announcements
 System Management
SPAZIO System Management extensions
Tivoli extensions
Services & Consultancy
Product announcements
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CosmoCall Universe is a universal access contact center platform designed for high capacity, high availability, and host-ability and it is implemented on industry standard computing elements.

The following are the PRIMEUR extensions to CosmoCall:

Open Trouble Ticketing solution

TT-Express is a solution for small and medium-sized enterprises that addresses the problem of request management by providing:

  • a powerful request management engine
  • a simple and intuitive container for information structured as questions/answers or title/content (FAQ - Frequently Asked Question)
  • a simple and extendable graphical reporting tool to keep the situation under control

These components are integrated together, supporting users with a simple, intuitive and user-friendly tool.

Contact Center and Trouble Ticketing for large Enterprise & Services company

This is the most advanced contact center solution and is geared to users with a high level of integration requirements. It is based on the CosmoCall technology for the Contact Center and on IBM Rational Clear Quest for managing problem workflow.