The Contact Center provides a first-level technical service:

  • Registration of the customer’s call
  • Identification and recreation of problem
  • Solution proposal if the problem is already known
  • Submission of the problem to the labs if the Help Desk is unable to solve the problem independently
  • Iteration Process
  • Problem tracking at the labs

Contact Details for PRIMEUR Contact Center

Phone (Italy and international): +39 0292987901
Phone (only U.S.A.): +1 800 6865695

Reporting of Production Down/Severity 1 problems must be by phone.

How to report a problem

When reporting a problem to the team, there is certain information that is required in order to do proper problem determination. The Problem Reporting section lists the files and information required when sending SPAZIO problems on distributed platforms to the team.