Quality Policy

The measurement of a company's success is related to the satisfaction of its customers and is based on its ability to understand and to anticipate their requirements and to offer a service that meets not only their explicit demands, but also and above all their latent needs.

Primeur's is to be a partner for its customers, working in conjunction with them to successfully implement technologies that enable them to carry on their business in the most advantageous way possible. Primeur has built up consolidated experience in Middleware, providing a range of technologies and services that are the natural complement for implementing service oriented architectures.

In implementing its products, the company always starts by establishing what the real market needs are, and not by offering predefined product ranges. Those needs are then interpreted in order to perfect the best solution to meet the customer's requirements.

By listening to the requirements of its customers the company has understood that Managed File Transfer solutions, in order to be really effective, must be integrated with the other applications and with middleware infrastructures.

To be sure of maintaining market leadership and to protect the investments made by its customers in its services, the company continuously invests in research and development.

Given the above, the company's quality policy can be summed up in the following statements:

• to understand customer needs correctly and fully
• to satisfy customer needs always using new technologies in accordance with market trends
• to offer customers qualified and guaranteed software products
• to develop software products that can guarantee the maximum ease of maintenance over time
• to continuously improve the quality of the products offered
• to set measurable objectives that allow continuous monitoring and improvement of processes, work methodologies and service levels
• to guarantee the best possible use of human resources through assignment of individual responsibility, and the enhancement and development of individual abilities
• to improve operational results
• to remain updated and to respect the laws and regulations in force.

Management's primary objective is to obtain and maintain over time ISO 9001 certification (view the ISO 9001 Certificate pdf) of the company quality system.

In the context of the periodic re-examination of the quality system by Management, specific objectives for the continuous improvement of the system are defined and distributed to all concerned.

The realization of these objectives demands the maximum support on the part of the company Management, but also the involvement and the effective collaboration of all the staff, in order to continue the growth and development of the company and of the persons who operate within it.