IT Service
Management |
IT Service Management lifecycle (ITIL model): Incident & Problem Management (Help Desk, Trouble Ticketing), Change & Release Management, Configuration Management |
| Monitoring |
Availability and performance monitoring of critical infrastructures and services: networks, systems, middleware (e.g. WebSphere), applications (e.g. SAP) and transactions. Service Level Management (SLM), Reporting and Notification Management |
| Configuration |
Configuration management, software distribution and patch management, hardware and software inventory, licence management |
Storage
Management |
Backup and data protection (file systems, database, e-mail, ERP), medium/long-term archival, SAN/NAS architectures, Disaster Recovery and data replication facilities |
| Scheduling |
Centralized job management and batch processing, also integrated with ERP applications and Workload Management |
| Asset Management |
Asset Management lifecycle (provisioning, procurement, deployment, maintenance and retirement) for both IT and Enterprise assets |
