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Compliance, complexity, speed of change and cost are driving IT evolution from a technology to a business focus. Organizations increasingly need to find better ways to manage their IT infrastructure and to deliver their IT services more effectively and efficiently.
IT Service Management (ITSM) can help you to improve management of service requests, optimize and automate your IT processes, measure your (or your outsourcer’s) levels of service, and, therefore, reduce costs and improve productivity of your IT management. IT Service Management is also crucial for compliance and risk management in the IT environment, thereby providing audit readiness.
PRIMEUR solutions for IT Service Management are based on IBM Maximo products and other Tivoli technologies. These solutions give you the ability to implement ITIL processes (i.e. Incident & Problem Management, Change & Release Management and Configuration Management) in an easy way and according to a stepwise approach.
Maximo is also unique in that it provides an integrated solution for Service & Asset Management (see also our page here for Asset Management).
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